Text/SMS Mobile Banking Q&A

Q. Are the keywords case sensitive?
A. No. Whether you type “BAL” or “bal”, as response with your account balance information is sent to your mobile device.

Q. What should I do if I don’t get a response to a request?
A. Make sure you are sending text message to 99588.

Q. Why are my results sent as multiple messages?
A. Text messages are limited to 160 characters. If your account information exceeds the character limit, your account information is sent in multiples messages, no more than five at a time.

Q. I have text messaging enabled on my mobile device, why can’t I receive text messages?
A. Your mobile service carrier may be blocking short codes or you may have blocked short codes on your mobile device. Short codes must be enabled to use Mobile Banking. Short codes are abbreviated phone numbers, usually five digits, used to send Mobile Banking messages.

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