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Report a Lost or Stolen Card

 

During business hours:
Weekdays from 8:30 a.m. – 5:00 p.m.; Saturdays from 8:30 – Noon

  • Call Platte Valley Bank: 816-858-5400
  • Or, complete a Debit Card Request by logging into Internet Banking. Click on Miscellaneous Online Requests, Apply Now.

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After business hours:

  • Call MasterCard: 816-800-472-3272. Be prepared to share your name as it appears on your debit card and answer specific identification questions.
  • The following business day, call Platte Valley Bank at 816-858-5400 to request a new Debit Card.
 

 

Additional Helpful Information

 

Customer Service

(816) 858-5400

24 Hour Telebanc

(816) 858-5000

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