Q: What is PVB Mobile Banking?
A: Mobile Banking enables you to connect to your accounts via the Internet from your mobile device. You can check account balances, review your recent and pending account activity, transfer funds and find a PVB branch or ATM.

Q. Is Mobile Banking secure?
A: Mobile Banking employs industry best practices with regards to security. It has been assessed against industry security criteria by a number of independent system security experts. At a high level, Mobile Banking offers the following security safeguards:

Authentication - Mobile browser and application solution customers are authenticated for every interaction with any Mobile Banking component. Customers are authenticated by username and password or by utilizing existing login credentials for single sign-on.
Encryption - Encryption is used for all transactions within Mobile Banking and between Mobile Banking and other Fiserv solutions (e.g., core banking and payment systems).
Fraud - Mobile Banking incorporates mechanisms such as transaction validation and transaction reconciliation processes to detect fraud.
Availability/Resilience - Mobile Banking is protected against malicious attacks through software and server hardening measures.
Audit Ability - Mobile Banking provides full audit capabilities through event logs and event-based reporting.

Q: Is my personal or financial information stored on my phone?
A: No. Mobile Banking does not save any files with personal or financial information on your mobile device. That information stays strictly within online banking. Some phones (e.g., BlackBerry, Android) have logo and branding files that are copied to the mobile device. Those files do not contain any personally identifiable information.

Q. What accounts can I access with Mobile Banking?
A: Mobile Banking provides access to personal checking, savings, loans, and lines of credit.

Q. What do I need to get started?
A: You can start using Mobile Banking if you have enrolled in and have access to PVB Internet Banking or have a mobile phone or device with text messaging and a data plan through your mobile provider

Q. How do I begin using Mobile Banking?
A. Complete one of the following options:

Go to the iTunes® App Store or Google Play Store. Search for "Platte Valley Bank Mobile Banking." Once found, click on install. After is has downloaded, fill out your username, security answer, and password. The username will be your Internet Banking Access ID.
Access your PVB Internet Banking

Click on User Options
Go to Mobile Banking and click Enroll Now
Accept the Terms & Conditions
Select accounts for access and assign nickname(s)
Enter your mobile telephone number
Select your services (text messaging, mobile browser, downloadable application)
Enter the activation code sent via text message

Q. Who should I notify if I lose my mobile device?
A. If your device is lost or stolen, please immediately contact your mobile device carrier. You will want to monitor your accounts via Internet Banking if you suspect fraud may occur. If fraud does occur, call PVB immediately at 816-858-5400.

Q. Is Internet Bill Pay available through Mobile Banking?
A. Bill Pay is available through Mobile Banking if you have enrolled within Internet Banking.